Privacy Policy

This Privacy Policy explains how Gamdom Casino may collect, use, store and protect information when you visit our website, create an account, use our services or contact support. We aim to handle personal information responsibly and transparently, in line with applicable privacy requirements for players in Australia.

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Information we may collect

When you use Gamdom Casino, we may collect information that is needed to provide gambling services, maintain account security and meet legal and operational requirements. The information collected depends on how you use the website and the services available to you. We try to collect information that is relevant for these purposes and avoid collecting information that is not reasonably needed.

Contents

Account and identity information

Name, date of birth, country of residence and other details used to create or manage an account.
Login information, account preferences, responsible gambling settings and records of communications with us.
Information supplied during identity or age verification, which may include verification documents and information shown on those documents.
Details needed to review account activity, protect the service and meet applicable customer identification requirements.

Payment and transaction information

We may handle payment-related details, deposits, withdrawals, wagers, game activity, balances and other transaction records. Depending on the payment method, some payment information may be collected or processed by a specialist payment provider rather than being stored directly by us. We may still receive information needed to confirm a transaction, investigate an issue, prevent misuse and maintain accurate account records.

Technical and usage information

Internet protocol address, approximate location, browser type, operating system, device identifiers and language settings.
Information about how you use the website, including pages visited, session activity, referral information and general interaction data.
Security information, such as login events, authentication activity and signals that may indicate unusual or fraudulent behaviour.
Cookie and similar technology data, where these technologies are used on the website.

You may also provide information when you contact support, submit a request, report a technical issue, participate in a promotion or provide feedback. Please avoid sending unnecessary sensitive information through ordinary messages.

How and why we use information

We use personal information for reasonable purposes connected with operating Gamdom Casino and supporting players. These purposes can include the following:

Creating, administering and maintaining your player account.
Providing access to games, account features and other available services.
Processing deposits, withdrawals and other account transactions.
Confirming your age and identity, carrying out verification checks and assessing account eligibility.
Detecting, preventing and investigating fraud, money laundering, collusion, account abuse, payment misuse and other security risks.
Monitoring activity to protect players, the website, our service providers and the integrity of games.
Responding to questions, complaints, technical problems and other support requests.
Communicating with you about your account, transactions, security, service changes and important operational matters.
Sending marketing or promotional communications where permitted and where you have provided consent or another valid basis applies.
Understanding website performance, improving functionality, developing services and making the website easier to use.
Meeting legal, regulatory, tax, accounting, responsible gambling, dispute resolution and reporting obligations.
Establishing, exercising or defending legal rights and managing business risks.

Where we rely on consent for a particular use, you may withdraw that consent at any time. Withdrawing consent does not affect processing that was already carried out lawfully, and it may not stop processing that is necessary for account security, legal compliance, transactions or other permitted purposes.

Sharing information

We may share relevant information with service providers that help operate the website and its services. These may include identity and verification providers, payment providers, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. We expect such providers to handle information appropriately and only for authorised purposes.

Information may also be disclosed where necessary to prevent or investigate suspected unlawful activity, protect users or the public, comply with a lawful request, respond to legal proceedings, or protect our rights and property. If our business or relevant assets change ownership or structure, information may be transferred as part of that process, subject to applicable requirements.

Cookies, security and retention

Cookies and similar technologies

Gamdom Casino may use cookies and similar technologies to keep the website working, remember preferences, maintain sessions, support security, understand website usage and improve services. Some cookies may be placed by service providers that help us deliver functionality, analytics or security features. Cookies can make the website more convenient, but you can usually manage, block or delete them through your browser settings. If you disable certain cookies, some website features may not work as intended.

Security

We use reasonable technical, administrative and organisational measures to help protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures may include access controls, monitoring, authentication processes, secure transmission methods and internal procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you believe your account has been accessed improperly.

Storage and retention

Personal information may be stored by us or by service providers supporting the website. Depending on the provider and the service involved, information may be processed in Australia or another country. Where information is handled across borders, we take reasonable steps to support appropriate safeguards and handling practices.

We keep information only for as long as it is reasonably needed for the purposes described in this Policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, anonymised or de-identified, subject to technical and legal considerations.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. We will consider requests fairly and take reasonable steps to verify your identity before providing information or making changes. Verification helps protect your account and prevents information from being disclosed to the wrong person.

Making a data request

You can contact us at support@gamdomcasino.click to ask to access the personal information we hold about you, request correction of information that is inaccurate or incomplete, ask for deletion of your data, or withdraw your consent to marketing communications. Please describe your request clearly and include enough information for us to identify your account. Do not include payment passwords or unnecessary identity documents in an initial message.

Access: ask for confirmation of whether we hold personal information about you and request a copy where applicable.
Correction: ask us to update inaccurate, out-of-date or incomplete information.
Deletion: ask us to remove personal information where it is no longer needed or where another lawful basis does not require its retention.
Marketing consent: withdraw permission for promotional communications. You may also use an unsubscribe option included in a marketing message where available.

A request may be refused, limited or delayed where this is allowed or required by law, including where responding could affect another person’s privacy, compromise security, interfere with fraud prevention or require us to retain records. If deletion is not possible because records must be kept, we will explain this in general terms where appropriate. Closing an account does not automatically remove every record connected with it.

Policy updates

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or information-handling practices. The latest version will be made available on the website, with the relevant date or notice where appropriate. We encourage you to review this page occasionally so you understand how information may be handled. If a change is significant, we may provide an additional notice through the website or by another suitable communication channel.

By using Gamdom Casino after an updated version is published, you acknowledge the updated information practices to the extent permitted by applicable requirements. If you have questions about this Privacy Policy or want to exercise your data rights, contact support@gamdomcasino.click.